Let us introduce you to the people deciding the success of your company.

Meet the real c-suite: your customers.

Do you know your audience? And what they really-want and think? Most companies don't.

That's where we come in.

Perception matters.

Heartfelt ads, sharable social posts, and attractive offers are great, but they aren’t enough to change current and potential customers’ minds if a crucial part of their interaction with your company is sub-par. The truth is, it’s really hard to address issues that can be impossible to see from the inside.

WITT engages with proactive organizations who are ready to leverage customer experience insights and brand research to improve the way they do business. We’ll explore the psychological, technical and experiential aspects of customer touchpoints to uncover real, actionable information about your efforts and interactions. Then, we'll help you figure out where you’re making friends (or missing marks).

There's a lot to learn.

We’ll take a deep dive into several essential aspects of your business to help you better understand your customers' decision making process and ultimately, their purchasing decisions. Our goal is to identify areas of opposition and opportunity to design zero-friction customer experiences that put your business goals within reach.


  • Customer experience analysis and evaluation
  • Internal engagement
  • Corporate culture analysis
  • Secret shopping
  • Market research
  • Internal engagement


  • Customer experience strategy
  • Customer acquisition strategy
  • Marketing strategy
  • Brand strategy
  • Public speaking training
  • Media training
  • Customer-focused marketing
  • Online reputation management

Leading by example.

Meet CEO and Lead
Engagement Specialist
Christie Witt Berardi, M.S.

Christie is intrinsically inquisitive and uniquely positioned to lead a company on a mission to help organizations own and develop effective consumer engagement and marketing strategies. Her varied and valuable skill set has been honed over a decade in the corporate and media world, as healthcare chief marketing & experience officer, collegiate adjunct professor, agency executive, and on-camera TV personality. These roles have given her behind-the-scenes insight into what drives business and inspires positive perception.

WITT Customer Insight + Engagement is applying for NYS certification as a Women-Owned Business Enterprise (WBE).


Let deeper insights inform your business.

Ready to dig in?

Let's get to WITT.